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Returns Policy

Returns Policy

We hope that you love your items from Austicon. But if you are not completely satisfied with your purchase, you may return undamaged, unwashed, and unused item(s) with the original or gift receipt for store credit within a 30-day timeline from when you received your order. At this time, exchanges can only be processed as returns.

OUR CONCIERGE WILL BE IN TOUCH WITH NEXT STEPS ONCE WE PROCESS YOUR REQUEST

  • Gift receipts will be required for all gift returns.
  • Returns may be refused at management’s discretion (in-store and online).
  • Any taxes charged will be included with your store credit in accordance with state laws. Shipping costs on returns are the responsibility of the customer or gift recipient.

The following items are final sale and do not qualify for a return: discounted and promotional items, hair accessories, face masks, earrings, food items, reusable straws, gift wrapping, personalized, monogrammed, and custom candles, custom totes, spa products, and charity collaborations. Returns may be refused at management’s discretion.

After receipt of your return, we will refund the purchase amount as store credit. Please allow 5 to 7 business days for this request to be processed. You will receive an email including your gift card code, issued as store credit.

Austicon takes great care to package your items to ensure they arrive safely. Please kindly pack fragile items with the protective materials that you received with your package. Please also note that items must arrive at Austicon as undamaged, unwashed, and unused or they will not be eligible for a return or exchange. All shipping costs are non-refundable.

As with all handmade items, variations will occur. Rarely by human error, we may accidentally send an item that was not originally ordered. Damaged or defective products or products that arrived by error must be reported to us within 10 days of receipt. Visual proof of items will be required.
You will be shipped replacement items if available, or a refund will be issued in the original form of payment for the cost of the product plus taxes. Please note that international addresses do not qualify for this replacement shipping.

Please kindly note that Austicon is not responsible for damages, delays, or losses during the transport of products that are not packaged and shipped by Austicon.

For more information, please contact us at +1234567890 or info@austicon.com. Please contact us before mailing products.

If items are missing from your order upon delivery, please contact us at +1234567890 or info@austicon.com within 10 days of receipt of your package. In rare cases when packages may be missing in transit, please kindly notify us within 10 days of receipt of a delivery confirmation email. We would be happy to issue a refund or ship the correct item(s) based on available inventory. Unfortunately, international orders do not qualify for replacement shipping.

Merchandise exchanges will be handled as a return. Please follow the steps listed under RETURNS and then purchase items under a new transaction.

 

To cancel an order, please contact us at +1234567890 or info@austicon.com. If your order has not shipped, we will make every effort to accommodate your request. However, if your order has shipped, we cannot authorize a cancellation. In this case, please follow the steps above under RETURNS.

Please kindly note that Homeboy Bakery items are made-to-order and orders cannot be modified or canceled after they are placed.

Orders containing customized or personalized items cannot be canceled, exchanged, or returned under any circumstances.

Please note that occasionally, we receive Return to Sender packages in our Fulfilment Center due to reasons including an incorrect mailing address, an addressee not present at the address upon delivery after moving or an unknown reason, mail unclaimed, or mail refused by the recipient at the time of delivery. In the event that a package is returned to us as undeliverable, we will issue a full refund with shipping charges included and do our best to notify you via email. We are not able to reship these items and encourage you to please place a new order on our site.